Contact Royal Specs

We’re here to help with all your eyewear needs. Whether you have questions about our products, need assistance with your order, or want to learn more about our services, feel free to reach out to us. Our customer service team is dedicated to providing prompt and friendly support. We look forward to hearing from you!

Contact us

For any inquiries, assistance, or additional information, please don’t

hesitate to contact us. Our dedicated customer service team is always ready to help, ensuring you have the best experience with Royal Specs. Whether you have questions about our products, need support with your order, or simply want to learn more about our offerings, we’re here to assist you every step of the way. You can easily reach us by emailing us or by using the form to the right of this text, and we’ll get back to you promptly.

Royal Specs • Customer Care

Here to help you see things clearly.

Need a hand with an order, choosing lenses or sending your frames for reglazing? Speak to our UK team. We’re here to make everything straightforward.

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Friendly UK supportOur own UK optical labReal help from our team

Email us

For orders, prescriptions and general enquiries

help@royalspecs.co.uk

Give us a call

Speak with our customer care team

01908 064716

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Send us a message

Fill in the form below and we’ll get back to you as soon as we can. If you’re contacting us about an existing order, please include your order number in your message.

We’ll use the details you provide to respond to your enquiry. Read our Privacy Policy for more information. Please don’t include payment-card details in your message.

Everything you need to know

Frequently asked questions

Helpful answers about contacting us, your order and our reglazing service.

How can I contact Royal Specs?

Use the contact form on this page, email help@royalspecs.co.uk or call 01908 064716. For an existing order, include your order number so we can locate it quickly.

When will I receive a reply?

We aim to respond to messages as soon as possible. Response times can vary depending on how busy the team is. If your question is about an order that needs changing, contact us promptly.

Can I send my prescription after ordering?

Yes. If you choose to send your prescription later during the ordering process, you can provide it afterwards. We’ll need your prescription details before we can prepare your prescription lenses.

How do I check the progress of my order?

You’ll receive a dispatch email with Royal Mail tracking when your order is sent. If your glasses are still being prepared, see our shipping and production times, or contact us with your order number.

Where do I send my frames for reglazing?

After placing your reglazing order, you’ll receive an order confirmation followed by a separate email explaining how and where to send your frames. Please follow those instructions, include your order number and use secure tracked postage. Learn about reglazing.

Can I change my order after placing it?

Please contact us as soon as possible with your order number. We’ll check what can be changed, although personalised lenses may already be in production.

What if my new lenses aren’t right?

Let us know the problem and quote your order number. We’ll review the details and explain the next steps. Incorrect, faulty or misdescribed goods remain subject to your statutory rights. See our Returns & Refunds Policy.

What’s the difference between Express Service and Tracked 24?

Express Service gives your glasses priority in our production queue. Royal Mail Tracked 24 is a delivery option used after your completed order has been dispatched. They are separate services. See delivery and turnaround times.

Expert care. Clear answers.

From choosing your lenses to checking every finished pair in our UK optical lab, we’re here to help you shop with confidence.

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