Glasses frames
Defects in the materials or workmanship of frames supplied by Royal Specs, including a qualifying manufacturing-related structural failure.
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15% OFF 2+ PAIRS • FREE DELIVERY OVER £99
ROYAL SPECS / CUSTOMER CARE
Carefully made eyewear deserves reliable aftercare. Here is exactly what our warranty covers, how the optional extension works, and how we can help if something goes wrong.
Manufacturing warranty on Royal Specs-supplied frames and lenses.
OPTIONAL UPGRADE AT CHECKOUT 2 YEARSExtended manufacturing-defect cover for an additional £25, where available and selected.
Our standard warranty covers qualifying manufacturing defects in Royal Specs-supplied eyewear under normal use, for 12 months from the original purchase date. If something isn't right, we'll assess the issue and explain the next steps.
Defects in the materials or workmanship of frames supplied by Royal Specs, including a qualifying manufacturing-related structural failure.
Eligible manufacturing defects affecting lenses we have supplied, including issues that result from incorrect manufacture rather than accidental damage.
Qualifying manufacturing defects such as coating peeling, cracking or delamination when the lenses have been cared for appropriately.
Good to know: Every claim is assessed based on the symptoms and cause of the issue. If your glasses are faulty, incorrectly made or not as described, your separate statutory consumer rights still apply.
There is no need to pay extra for our standard manufacturing warranty. If you'd like more time, you can choose an extended warranty on eligible products during the ordering process.
Manufacturing-defect cover for qualifying Royal Specs-supplied frames and lenses for 12 months from the purchase date.
Extend eligible manufacturing-defect cover to 24 months from the purchase date when you choose and pay for the upgrade at checkout.
The applicable warranty selection is recorded with your order. The optional extension does not provide accidental-damage or loss insurance. The above warranty is in addition to, not a substitute for, your legal rights.
Clear expectations help us resolve problems faster. The examples below relate to our commercial manufacturing warranty, not the separate legal remedies you may have for faulty goods or services.
If you use our glasses reglazing service, the new lenses supplied and fitted by Royal Specs receive the applicable manufacturing-defect cover. Your existing frames are not automatically covered by a new-frame warranty because we did not supply them.
Older, fragile or previously repaired frames may be more vulnerable during reglazing. However, if you think our service has caused damage through a failure to use reasonable care and skill, please contact us. Your legal rights are unaffected.
Explore reglazing →There's no complicated form to navigate. Tell us what has happened and we'll guide you through the assessment.
Email help@royalspecs.co.uk with your order number, a description of the problem and clear photographs where possible.
Our team may ask for additional information or arrange an inspection. Please don't post glasses to us until we've provided instructions.
If the issue qualifies, we'll explain the appropriate repair, replacement or other resolution. Where we're responsible for a fault, reasonable return costs are covered as required by law.
Have your order number ready and we'll help you find the right next step.
Our warranty is an additional benefit and does not limit the rights you have under the Consumer Rights Act 2015. Depending on the circumstances, faulty or incorrectly supplied glasses can qualify for a repair, replacement, price reduction or refund, even after a commercial warranty has ended. Reglazing services must also be carried out with reasonable care and skill.
For change-of-mind returns and our separate 30-day prescription-lens store-credit offer, please read the Returns & Refunds Policy.
Everything you need to know about caring for your glasses and making a claim.
Yes. Our standard one-year manufacturing warranty is included on eligible Royal Specs-supplied frames and lenses. You do not have to purchase extra cover for that first year.
Where offered on an eligible product, the optional two-year extended manufacturing warranty is currently £25 extra when selected at checkout. It extends the period of applicable manufacturing-defect cover; it is not accidental-damage insurance.
Ordinary scratches and damage from everyday use are not normally manufacturing defects. If you believe a defect in the lens material or coating caused the issue, contact us with photographs so we can review it.
Unusual peeling, cracking or delamination can sometimes indicate a manufacturing defect. We'll assess the lenses and how they have been used and cared for before confirming the appropriate resolution.
New lenses supplied by Royal Specs are covered for qualifying manufacturing defects. The pre-existing frames you sent to us are not automatically included in a new-frame warranty. We remain responsible for performing our reglazing service with reasonable care and skill.
Send us your order number, a short description of the problem and any useful photographs. We'll let you know if an inspection is needed and provide return instructions where appropriate.
Where a fault is our responsibility, we will cover reasonable return costs as required by law. Please contact us before sending your glasses so we can advise you on postage arrangements.
Please still contact us. The end of a commercial warranty doesn't automatically end your UK statutory rights. What remedy applies depends on the nature of the fault and how long you've owned the glasses.
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