Shipping Policy

Welcome to Royal Specs. We are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines how we handle the shipping of our products, including delivery options, times, costs, and related information. Please review this policy carefully before making a purchase.

1. Delivery Locations

We currently offer delivery to addresses within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

2. Delivery Options and Times

We provide the following delivery options to accommodate your needs:

Standard Delivery After Order Produced:

Next Day Delivery After Order Produced:

Please note that delivery times are estimates and may vary due to external factors beyond our control, such as postal delays or inclement weather.

3. Processing Time

Order Processing:

Orders are processed and dispatched within 3-7 business days. Orders placed after 2:00 PM GMT or on weekends and holidays will be processed the next business day.

Next Day Express Order Processing:

Orders are processed and dispatched within 1 business day. Orders placed after 2:00 PM GMT or on weekends and holidays will be processed the next business day.

Prescription Verification:

For orders involving complex prescription lenses, additional time may be required for prescription verification and lens customisation. Please allow an extra 1-2 business days for these orders.

4. Shipping Costs

Shipping costs are calculated based on the delivery option selected and will be displayed at checkout. The cost includes packaging and handling fees.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through our carrier’s website.

6. Delivery Issues

Delayed Deliveries:

If your order has not arrived within the estimated delivery time, please contact our customer service team. We will work with the carrier to resolve any delays and keep you informed of the status.

Incorrect or Incomplete Addresses:

Please ensure that your delivery address is complete and accurate. Royal Specs is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages:

If your package is lost or damaged during transit, please contact us immediately. We will file a claim with the carrier and arrange for a replacement or refund as appropriate.

7. Signature Requirements

Some orders may require a signature upon delivery, especially high-value items. If no one is available to sign for the package, the carrier may leave a notice with instructions for rescheduling delivery or collecting the package from a local depot.

8. Changes to Your Order

Changing Delivery Address:

If you need to change your delivery address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been dispatched.

Cancelling an Order:

If you wish to cancel your order, please contact us immediately. Orders that have already been dispatched cannot be cancelled, but you may return the items in accordance with our Returns Policy.

9. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact our customer service team at:

Email:

Phone:

Thank you for choosing Royal Specs. We appreciate your business and look forward to delivering your eyewear needs with efficiency and care.