ROYAL SPECS · PRIVACY & DATA
Your Privacy Matters.
Buying prescription glasses should feel straightforward and secure. Here's how we use your information, protect prescription details, process orders and give you control over your data.
01 · WHO WE ARE
Who's responsible for your information?
Royal Specs is the trading name of ROYL SPECS LTD, a company registered in England and Wales (company number 15734986). For the personal data described in this policy, ROYL SPECS LTD is generally the data controller.
Our business details
ROYL SPECS LTD (trading as Royal Specs)
Registered in England and Wales
Company number: 15734986
VAT registration: GB 469 0626 66
Contact us about privacy
Email: help@royalspecs.co.uk
Telephone: 01908 064716
Website: Contact Royal Specs
02 · INFORMATION WE COLLECT
What information do we collect?
The information we need depends on whether you're browsing, getting in touch, buying frames or ordering prescription lenses through our glasses reglazing service.
Contact & delivery details
Your name, email address, telephone number, billing and delivery addresses, and messages you send us.
Orders & account information
Products and lens choices, order history, order numbers, refunds, shipping details and account details if you create an account.
Prescription details
Prescription measurements, lens specifications, pupillary distance information and any prescription documents you provide so we can make and check your lenses. Some of this may be sensitive health data.
Payment information
Payment status, transaction references and limited card information returned by our payment provider, such as card type or last four digits. We do not need to store your full card number or CVC in our website database.
Website & device information
IP address, browser and device information, approximate location derived from IP, pages visited, cookie identifiers and interactions with our website where applicable.
Marketing preferences
Whether you sign up for updates, your email preferences and records of your choices concerning marketing messages and optional cookies.
Prescription privacy: We use prescription details to provide the prescription lenses you've requested, not to sell health information or include your prescription in advertising audiences.
03 · WHY WE USE DATA
Why do we use it, and on what legal basis?
UK data protection law requires us to identify a lawful basis for processing personal information. The basis depends on the activity.
| What we do | Why we do it | UK GDPR lawful basis |
|---|---|---|
| Process orders and deliver purchases | Take payment, make your glasses, contact you about your order and arrange shipping. | Performance of a contract (Article 6(1)(b)). |
| Use your prescription | Make, fit and check lenses to the information you provide. | Contract (Article 6(1)(b)) and, for special-category health information, your explicit consent (Article 9(2)(a)). |
| Help with enquiries, returns and warranties | Respond to requests, check order details and resolve issues. | Contract, legal obligations, or legitimate interests in customer support, as applicable. |
| Keep tax and financial records | Comply with accounting, tax and other legal requirements. | Legal obligation (Article 6(1)(c)). |
| Protect our website and prevent fraud | Maintain security, diagnose faults and prevent misuse. | Legitimate interests (Article 6(1)(f)); legal obligation where applicable. |
| Send marketing communications | Share offers or news when you have opted in or a lawful customer-marketing exception applies. | Consent, or legitimate interests where permitted by electronic-marketing rules. |
| Use optional analytics and advertising technology | Understand website performance, measure advertising and improve our services. | Consent where required for cookies or similar technologies; the data-processing basis depends on the activity. |
Prescription consent: Because prescriptions can contain health data, we request explicit consent to use that information for producing and checking your prescription lenses. If we cannot lawfully process the information needed, we cannot fulfil the prescription part of the order. You may withdraw consent, although this will not invalidate processing already carried out or remove records we must legally retain.
04 · TRUSTED SERVICES
Who do we share your information with?
We do not sell customers' personal or prescription information. We share relevant information only where needed to provide our services, operate the website, comply with the law or use properly authorised technology.
Payments
Stripe and relevant payment-method providers process payments and help prevent payment fraud. Their own privacy terms may also apply.
Delivery
Royal Mail and related delivery services receive the name, address and contact details necessary to deliver orders and provide tracking updates.
Website services
Our hosting, WordPress/WooCommerce, website support, email and security service providers may process information on our behalf.
Customer communications
Email or newsletter service providers may help deliver order messages, customer service replies and marketing you have authorised.
Analytics & advertising
Where active and permitted, Google measurement and advertising services, including Google Ads and analytics or tagging tools, may receive relevant website event data.
Legal & professional advisers
We may share records with accountants, advisers, regulators or authorities where reasonably necessary or legally required.
05 · COOKIES & ADVERTISING
How do cookies and tracking work?
Cookies and similar technologies help our website function and, where you allow them, help us understand visits and advertising performance. Some measurement may be performed through server-side tagging; this does not remove applicable consent requirements.
Essential
Used for core features such as basket contents, checkout, security and remembering essential site preferences. These do not normally require cookie consent when strictly necessary.
Analytics
Help us understand which pages visitors use and how we can improve the website. Non-essential analytics technologies are subject to the appropriate consent rules.
Advertising
May help measure Google Ads conversions and show more relevant advertising where activated and lawfully permitted.
Your choice
You can accept, reject or adjust non-essential cookie preferences through the website's consent controls, where available. You can also manage cookies in your browser.
We do not treat continued browsing as consent to non-essential cookies. Withdrawing consent should be as easy as giving it, and the choices you make should be respected by the tools on the website.
06 · HOW LONG WE KEEP DATA
How long do we keep your information?
We keep information only for as long as reasonably necessary for the purposes described here, including fulfilling orders, dealing with enquiries, operating accounts, maintaining records and meeting legal obligations.
Orders & financial records
We normally keep records needed for tax and accounting for at least six years, or longer where law requires. Related order details may be retained for customer support and legal claims.
Prescription & warranty records
We retain only what is needed for order fulfilment, appropriate follow-up, warranty or legal purposes, then delete or anonymise it when it is no longer required.
Accounts & enquiries
Information is reviewed and removed when no longer needed, taking into account activity on the account, open issues and record-keeping obligations.
Marketing & analytics
Marketing preferences are maintained while relevant, including suppression records needed to honour opt-outs. Cookie durations vary by technology and the consent settings in use.
07 · YOUR RIGHTS
You're in control of your personal data.
Subject to applicable exceptions, UK data protection law provides rights to be informed, access the information we hold, correct inaccurate information, request deletion, restrict or object to processing, receive certain data in a portable form, and withdraw consent where consent is our basis.
To make a privacy request, email help@royalspecs.co.uk and describe what you need. We may ask for reasonable information to verify your identity. We normally respond within one month, subject to the rules for extensions or exemptions.
You can also complain to the UK's data protection regulator, the Information Commissioner's Office (ICO). We'd appreciate the opportunity to resolve your concerns directly first, but you do not have to contact us before approaching the ICO.
08 · KEEPING DATA SAFE
Security, international transfers & other details
Security
We use appropriate organisational and technical measures intended to protect information against unauthorised access, alteration and loss. No online system can offer an absolute security guarantee.
Overseas processing
Some providers may process data outside the UK. Where restricted transfers occur, we use an appropriate legal mechanism, such as UK adequacy regulations or approved contractual safeguards.
Advertising decisions
Advertising technologies can use website events or identifiers to measure conversions and help personalise ads, where lawful. We do not use solely automated decision-making to make decisions about you that produce legal or similarly significant effects.
Other websites & updates
Other sites linked from Royal Specs have their own privacy policies. We may update this notice when our services or legal requirements change and will show the updated date above.
09 · QUICK ANSWERS
Privacy FAQs
Do you store my card details?
Payments are handled by Stripe and relevant payment services. We receive information needed to confirm and manage your transaction, not your full card number or card security code.
Why do you need my prescription?
We need relevant prescription measurements to produce and quality-check the lenses you order. Prescriptions can contain health information, so additional data-protection requirements apply.
Can I unsubscribe from marketing?
Yes. Use the unsubscribe link in marketing emails or contact us at help@royalspecs.co.uk. Essential order and service emails may still be sent.
Can I ask for my data to be deleted?
Yes, you can make a request. We will review it against our legal duties, including any tax, accounting or customer-claim records we must retain.
How can I change my cookie preferences?
Use the cookie preferences or consent controls provided on the site, or your browser's cookie settings. If you cannot find the controls, contact our team so we can help.
Who do I contact about a privacy concern?
Email help@royalspecs.co.uk or phone 01908 064716. You can also contact the ICO if you are unhappy with how your concern is handled.
Questions About Your Privacy?
We're happy to explain how your information is handled.
This notice explains how personal information is used when dealing with Royal Specs. It should be reviewed when the website's actual services, tracking or data practices change.