15% OFF 2+ PAIRS • FREE DELIVERY OVER £99
15% OFF 2+ PAIRS • FREE DELIVERY OVER £99
Every pair is handled with care in our UK optical lab. Here's exactly what to expect when ordering prescription glasses, sunglasses or replacement lenses — from production to Royal Mail delivery.
Free UK delivery on orders over £99
We use Royal Mail's tracked delivery services for our prescription glasses and other eyewear. The prices below cover delivery after your glasses have been made and dispatched — they're separate from the time needed to prepare your lenses.
| Delivery option | Royal Mail delivery aim after dispatch | Price |
|---|---|---|
| Tracked 48 | Usually 2–3 working days | £4.95 |
| Tracked 24 | Aims for the next working day | £5.95 |
| Free UK delivery | Available on eligible orders over £99; the checkout shows the applicable service | FREE |
All amounts shown include VAT where applicable. Royal Mail delivery aims are not guarantees and may vary by postcode, local conditions or postal delays.
Most lenses are made to order, so production time depends on the lens type and the service you select. Express Service costs an additional £15 and gives your order priority in our production queue.
| Order type | Standard production | Express production (+£15) |
|---|---|---|
| Non-prescription glasses & sunglasses | Up to 14 working days | 1–7 working days |
| Single-vision prescription glasses | Up to 14 working days | 1–7 working days |
| Bifocal, varifocal, Transitions, polarised & prism lenses | Up to 21 working days | 5–7 working days |
If you're keeping your own frames and ordering our glasses reglazing service, the process starts with sending your existing glasses to our UK lab.
Select your frame type, lenses and service, then complete your purchase online.
You'll receive an order confirmation, followed by a separate email explaining how and where to post your glasses.
Pack them securely, include your order number and send them to the address in your instructions. You arrange and pay for postage to us.
We inspect your frames, fit and check the new lenses, and return your glasses using your selected delivery service.
We currently deliver to addresses within the United Kingdom. We do not offer international shipping at this time.
When your order is dispatched, we'll send you a dispatch confirmation with a tracking number so you can follow its progress with Royal Mail.
Contact us as soon as possible if an address needs correcting. We'll try to make changes before dispatch, but cannot guarantee changes once a parcel is in transit.
Get in touch with us with your order number and tracking information. We'll investigate with Royal Mail and help resolve the issue. You can also read our returns policy. Your statutory consumer rights are not affected.
Not necessarily. Tracked 24 aims for next-working-day delivery after dispatch. Prescription lenses must be made and checked before they can be sent, and Royal Mail delivery aims are not guaranteed.
Express Service prioritises the production of your glasses and costs an additional £15. Tracked 24 is the Royal Mail delivery service selected for the final stage, after your glasses are ready.
For new glasses, processing begins once we have the prescription details and other information we need. For reglazing, production begins once your existing frames arrive and we have the necessary prescription information.
Yes. Customers arrange and pay for the postage to send existing frames to our UK optical lab. Return delivery is charged according to your chosen checkout delivery option, or is free if your order qualifies.
Check your spam or junk folder first. If you still can't find it, email help@royalspecs.co.uk with your order number, and we'll help.
Our team is happy to help with delivery, tracking or reglazing questions.
Email help@royalspecs.co.uk or call 01908 064716.
These are estimated production and delivery times, not guaranteed arrival dates. Complex prescriptions, suitability checks and circumstances beyond our control can occasionally take longer. Nothing on this page limits your statutory rights.