15% OFF 2+ PAIRS • FREE DELIVERY OVER £99
15% OFF 2+ PAIRS • FREE DELIVERY OVER £99
Everything you need to know about buying glasses, ordering prescription lenses and reglazing your existing frames with Royal Specs. Clear information, with your rights respected.
Transparent pricing · Prescription lens store credit option · Your statutory rights protected
These Terms & Conditions apply to orders placed on royalspecs.co.uk for eyewear, prescription lenses, accessories and our reglazing service. Please read them before ordering, along with our linked policies. Nothing on this page removes your legal rights as a consumer.
For reglazing and returns, please use the dedicated posting instructions we send with your order rather than sending frames to an unconfirmed address.
Choose your frames or reglazing type, select the lens options you need, enter the required prescription information, and check the basket before paying. After checkout we'll email you an order acknowledgement. We may contact you to verify details needed to fulfil your order.
Prices are shown in pounds sterling (GBP) and include applicable VAT. Lens upgrades, Express Service, accessories and delivery charges are shown before payment when selected. Optional extras are charged only when selected as part of your order.
Payment is taken securely at checkout using the payment options displayed there. Available methods may change; only methods actually shown at checkout are offered. We do not store your full payment card details on our website.
Images are illustrative and colours may vary slightly between screens. If an item is unavailable, or a material pricing or product error is identified before fulfilment, we'll contact you to offer a suitable solution or cancel the affected item and refund what you paid.
Prescription eyewear is made to the specifications you supply. Please check all details carefully so that we can make your glasses as ordered.
For prescription orders, you must meet the eligibility requirements shown at checkout (including being at least 16, not registered blind or partially sighted, and having a current, valid prescription). Supply accurate prescription and lens details. We may ask for a prescription copy or clarification before production.
The lens type, coatings, index, pupillary distance (PD) and any other measurements you choose affect the finished product. If you're unsure, contact us before ordering. We manufacture to the information confirmed in your order and will assess any concerns individually.
Prescription lenses are individually made for you, so ordinary change-of-mind cancellation rights generally differ from standard frame-only goods. We offer a separate 30-day Royal Specs website credit option for the prescription lens amount paid if you change your mind or are unhappy with correctly supplied lenses. Faulty, incorrect or misdescribed goods remain protected by law.
If you need to change a prescription or lens option, please contact us as soon as possible. We'll try to help, but changes may not be feasible once the lenses are in production. We'll explain any applicable options and costs before agreeing changes.
Our glasses reglazing service replaces the lenses in a frame you already own. We inspect frames for suitability before fitting new lenses, including signs of wear, damage or fragility.
Choose full rimmed, semi rimless or rimless, then your prescription lenses and upgrades.
You'll receive your order confirmation first, followed by our separate Reglaze Order Instructions email with the correct postal address and packing instructions.
Pack your frames securely and include your order number. You arrange and pay postage to us.
We inspect, glaze and check your glasses, then return them with your selected delivery service.
Made-to-order glasses need production and quality checks before dispatch. Express Service moves the order forward in production; Royal Mail Tracked 24 and Tracked 48 refer to the separate delivery stage after dispatch.
| Order type | Standard production | Express production (+£15) |
|---|---|---|
| Non-prescription glasses & sunglasses | Up to 14 working days | 1–7 working days |
| Single-vision prescription glasses | Up to 14 working days | 1–7 working days |
| Bifocal, varifocal, Transitions, polarised & prism lenses | Up to 21 working days | 5–7 working days |
Working days exclude weekends and UK bank holidays. Reglazing production starts after we receive your frames and the details needed to begin. Production periods are estimates rather than guaranteed arrival dates. Royal Mail Tracked 48 is £4.95 and Tracked 24 is £5.95 for eligible UK orders of £99 or less, with free delivery on orders over £99. Actual applicable choices and charges are confirmed at checkout. For full postage terms, tracking and any current updates, see our Shipping & Delivery Policy.
We offer 30-day change-of-mind returns for eligible frame-only glasses and standard non-customised goods, with conditions explained in our Returns & Refunds Policy. Your separate statutory online cancellation rights still apply to qualifying goods.
If you change your mind or are unhappy with correctly supplied made-to-order prescription lenses, please contact us within 30 days of delivery. We offer Royal Specs store credit equal to the amount paid for the prescription lens portion of your order, including selected lens options but excluding any separately charged frame, delivery, Express Service or unrelated extras. We will confirm the lens value for combined glasses-and-lens prices before issuing credit. We may request an inspection. Store credit is for use on a future Royal Specs purchase, not a cash payment. This goodwill option never replaces any monetary refund or other remedy required by law. See our Returns & Refunds Policy.
Our standard one-year manufacturing warranty covers eligible defects in Royal Specs-supplied frames and lenses, subject to its terms. Where selected, any separately purchased extended warranty is governed by its stated coverage. See our Warranty page.
Contact us with your order number and details of the issue. We'll assess it and arrange an appropriate solution, which can include repair, replacement, a repeat service or refund as required. We cover reasonable return costs where we're responsible and the law requires it.
Our products must meet applicable consumer standards, and our services must be performed with reasonable care and skill. Nothing in these terms limits rights or remedies that cannot lawfully be excluded, including liability for death or personal injury caused by negligence or for faulty goods or unsatisfactory services.
We use personal information to manage orders, prepare prescription lenses, arrange delivery and provide support, as described in our Privacy Policy. Optional marketing is dealt with separately. Our use of information is subject to applicable data-protection law.
Our branding, product photography, text and design are protected by intellectual property rights where applicable. You may browse and print information for personal use. Please do not copy or exploit website material commercially without permission.
We may update these website terms for future orders. Changes do not retrospectively alter an agreement already made. These terms are governed by the law of England and Wales, without affecting mandatory consumer protections or access to courts that you are entitled to under applicable law.
Yes. Prices on our UK website include VAT where applicable. Any optional lens upgrades, accessories, Express Service or delivery fees selected for your order are shown before you pay.
Please contact us straight away with your order number. We may be able to amend it before lens manufacture begins, but changes cannot always be made once production is underway.
Express Service moves your order forward in production. Royal Mail Tracked 24 is an outbound postal service used after your order has been made and dispatched. They are separate services.
Yes. After checkout, we'll email an order confirmation, followed by a separate Reglaze Order Instructions email explaining where and how to send your frames. The estimated reglazing production time begins when your frames and the required prescription information are received.
Eligible non-personalised goods have the returns and cancellation rights described in our policy. For made-to-order lenses, contact us within 30 days of delivery to request store credit for the prescription lens amount paid, subject to the lens value and inspection details in our Returns Policy. This is an extra goodwill offer; faulty-item refund rights remain unchanged.
Please contact us. We'll compare the supplied prescription and order details with the finished lenses, explain any checks needed and put right any fault for which we're responsible in line with your legal rights.
We inspect your frames and work with care, but pre-existing wear, age and fragility may increase the chance of breakage. We assess any issue fairly and do not exclude rights relating to reasonable care and skill.
We'll contact you, explain your options and arrange a prompt refund if we cannot fulfil the affected item and you do not agree an alternative.
We're happy to help with frames, prescriptions, delivery or your order.
Email help@royalspecs.co.uk or call 01908 064716.
These terms describe purchases made through the UK Royal Specs website. Please also review the relevant product information and the shipping and returns policies when placing an order. Last reviewed: October 2026.